FAQ

 
Please read this FAQ as it this also highlights the Terms and Conditions associated with the booth booking. When you book the booth you are also agreeing to these Terms and Conditions.

How big is the booth?

The booth once set up needs an area of 3 metres long by 3 metres wide and is 2.10 metres high. This includes space for a props table.

How long is the booth open?

The booth is usually booked for three hours and this is the open time. Set up and take down time is not included in the booked time but is included in the price.

How long does it take to set up the booth?

This really depends upon the location and the availability of parking and access. We can usually set the booth up in about 45 minutes but like to have at least a hour to set up. This gives us a little time to sort out any last minute changes or hiccups.

Can the booth be used outdoors?

Yes. We have marquees and generators to cover and power the booth. We prefer to connect to an available mains outlet. We also have a battery powered inverter power system to power the booth silently. This takes a little longer to set up (batteries are heavy!). For any outdoor set up it is important that we have some means of properly securing the marquee to the ground. We cannot put up the marquee if we cannot secure it properly. The marquee we will use is either 3 metre by 3 metre or a 3 metre by 4.5 metre in size. Allowance should be made outside the marquee for securing the marquee.

Do you supply props?

Absolutely. Definitely Yes. We have a large and growing range of props. Hats, crazy glasses, signs and other strange items!

Do guests have to pay for prints?

No. Prints are included in the hire price. The standard price includes a set of prints per booth session. So, if three people go into the booth then one print is printed. We can offer options with multiple prints and even an option with a print per person in the photograph.

Can we have digital copies of the images?

Yes. The hire price includes Facebook sized (900 x 600 pixels) downloads of the 'as printed' images.

Who looks after the booth?

We will have at least one booth operator with the booth at all times.

Who is responsible for any damage to the booth or the props?

You are. You are responsible for any damage or loss to the booth or props during the hire period caused by yourself or your guests.

What happens if things get a little out of hand?

Sometimes when people are in party mode things can get a little hectic. We understand this however if we feel there is a possibility of damage or injury to our property or ourselves or our staff we will close the booth and remove it from site. No monies will be refunded and the repair of any damage that has been done will be charged to the person who booked the booth.

Do you charge for travel?

Usually not. If the venue is local (within a half hour drive of one of the operators) then there will not be a charge for travel. If we have to travel outside our area or incur tolls or other travel charges or if we have to book accommodation then these will be chargeable. There may also be charges for travelling time.

Can we view the images on-line?

Yes. An on-line gallery will be set up for your event to facilitate downloads for you and your guests. The gallery can be password protected if requested.

Why do I have to pay a booking fee?

When you book us we will turn away other work for the date of your booking. We will also start the process of allocating resources to your event. Where agreed we will also start the process of tailoring the booth or the printed output to your specification. The booking fee is to cover some of our costs associated with this. The booking fee is not refunded in the event of a cancellation.

How much is the booking fee?

To book a BiggerBooth a £100 booking fee is required and the balance (hire fee less the booking fee) is due a month prior to the event.

What happens if I don't pay the balance in time?

If you don't pay the balance of the rental at the latest 30 days before your event we treat it as if you had cancelled the hire. We may try to contact you before the last due date for the payment of the balance but the responsibility for ensuring you have paid is yours. We may give you a gentle reminder but we wont chase you. We will assume you have changed your mind and we will accept other bookings for the date in question.

Can I (or you) cancel the booking?

Yes, you can cancel the booking. The booking fee is not refunded but all other monies (less any costs we have incurred at your direction eg. corporate graphics or a tailored backdrop) are refundable up to 30 days before the event date. In the unlikely event we cancel then all monies paid by yourself will be refunded including the booking fee.

Can we choose the look of the booth?

Yes. There are options to tailor the look of the booth to suit your event or corporate look. We can discuss these options and the costs associated with them with you.

Can we choose the background for the images?

We have a growing range of background choices for the images. You can choose any of our available options at no extra cost. There are also options to tailor the background to suit your event or corporate look. We can discuss these options and the costs associated with them with you.

Can we have a guest book?

Of course. There is a small charge for this and we supply a linen covered photo album to hold prints in and ask guests to complete 'comments' on a label which is then stored in the album with the printed image. This allows you to choose which comments to use (some may not be what you want!) and to build the guest book in the supplied album or use an album of your choice.